Contact Centre Agent

DHL SUPPLY CHAIN SINGAPORE PTE. LTD.

Singapore, Singapore
2 years contact centre experience
English and one other language fluency
Proactive customer feedback delivery
Act as the first point of contact for customers while anticipating their needs to ensure high satisfaction

Job Summary

  • Act as the first point of contact for customers while anticipating their needs to ensure high satisfaction.
  • Provide satisfactory explanations and take remedial actions where necessary to resolve issues effectively.
  • Alert superiors about recurring service failures to facilitate corrective actions and prevent future problems.

Matching Summary

Match Score: 75

Act as the first point of contact for customers while anticipating their needs to ensure high satisfaction.

Skills & Requirements

Must-have

  • 2 years contact centre experience
  • English and one other language fluency
  • Proactive customer feedback delivery

Nice-to-have

  • Anticipating customer needs
  • Recurring service failure analysis
  • High priority on customer satisfaction

Key Requirements

  • At least two years relevant working experience
  • O level or higher NITEC qualification
  • Fluency in English and one other language

Work Rights

Not specified

Tailored Resume

Cover Letter