Software Provider Support Specialist Ii

ncosc.gov

Base: $39,671-$46,500; bonus/equity: not specified...
Technical support for software providers
Review and approve substitute tax forms
Respond to customer inquiries
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position serves as technical support to the Department’s software provider community during the substitute tax form approval process.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $39,671-$46,500; Bonus/Equity: Not specified; Benefits: Comprehensive state benefits

Skills & Requirements

Must-have

  • Technical support for software providers
  • Review and approve substitute tax forms
  • Respond to customer inquiries
  • Update internal tracking documents
  • Collaborate with internal and external stakeholders

Nice-to-have

  • Adaptable to work environment changes
  • Detailed oriented workflow organization
  • Process improvement suggestions

Key Requirements

  • High school diploma or GED
  • Four years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter