Social Media Community Coordinator

AIPL ACQUIRE INTELLIGENCE

Oversee community management requirements
Respond to enquiries within agreed timeframe
Moderate user-generated content for brand safety
The role involves overseeing all community management requirements across social media platforms for a global outsourcer

Job Summary

  • The role involves overseeing all community management requirements across social media platforms for a global outsourcer.
  • Success is defined by timely, accurate, and empathetic responses that reflect brand guidelines and drive positive sentiment.
  • The position requires close collaboration with content creators and influencers to deliver engaging community-driven initiatives.

Matching Summary

The role involves overseeing all community management requirements across social media platforms for a global outsourcer.

Skills & Requirements

Must-have

  • Oversee community management requirements
  • Respond to enquiries within agreed timeframe
  • Moderate user-generated content for brand safety
  • Maintain response templates and FAQs
  • Align engagement with campaigns and organic posts

Nice-to-have

  • Empathetic responses reflecting brand tone
  • Understanding of social media trends
  • Effective cross-functional collaboration skills
  • Experience liaising with influencers

Key Requirements

  • Ability to escalate complex enquiries to relevant teams
  • Knowledge of SLA adherence for response times
  • Proficiency in documenting processes and maintaining standards

Work Rights

Not specified

Tailored Resume

Cover Letter