Customer Support Representative

Community Brands

Hybrid
2+ years of software support experience
Strong troubleshooting skills
Excellent verbal and written communication
The role involves providing timely responses to customer inquiries via a ticket system and collaborating with team members to resolve defects

Job Summary

  • The role involves providing timely responses to customer inquiries via a ticket system and collaborating with team members to resolve defects.
  • Candidates will train new and existing customers on the product through phone calls and email while supporting knowledge base utilization.
  • The company offers a hybrid work arrangement, flexible paid time off, and a purpose-driven culture focused on making a real difference.

Matching Summary

The role involves providing timely responses to customer inquiries via a ticket system and collaborating with team members to resolve defects.

Skills & Requirements

Must-have

  • 2+ years of Software Support Experience
  • Strong troubleshooting skills
  • Excellent verbal and written communication
  • Experience with Office 365 applications
  • Ability to prioritize multiple tasks

Nice-to-have

  • API troubleshooting experience
  • Empathetic and friendly tone
  • Proactive customer service approach
  • Knowledge base article creation
  • Passion for mission-driven work

Key Requirements

  • High school diploma or equivalent required
  • Bachelor's Degree preferred
  • Eligibility to work in the Philippines without sponsorship
  • Minimum age of 18

Work Rights

Must be eligible to work in the Philippines without sponsorship

Tailored Resume

Cover Letter