The Manager – Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company
Job Summary
The Manager – Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company.
The role ensures efficient handling of customer inquiries, service requests, complaints, and incidents while delivering consistent, high-quality customer experience across all service channels.
TRSUC is pioneering the development of off-grid, renewable utility systems to ensure that RSG’s destinations are powered entirely by clean energy.
Matching Summary
The Manager – Customer Care is responsible for the leadership, performance, and continuous improvement of customer care operations for the utility company.
Skills & Requirements
Must-have
Customer care operations management
Service request and complaint management
Performance management and reporting
People leadership and capability
Stakeholder and interface management
Nice-to-have
Sustainable innovation
Regenerative tourism
Customer-centric culture
Voice of the customer advocacy
Key Requirements
Bachelor’s degree in Business Administration, Engineering, or related
10–15 years of experience in customer service
Proven experience managing high-volume operations
Strong understanding of utility services
Experience with CRM, CIS, and communication systems
Demonstrated leadership and service improvement capabilities