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Apollo.io is seeking a Product Advocate in Mexico City to deliver exceptional customer support through strong product knowledge and communication skills. The role requires at least two years of experience in tech customer support, alongside problem-solving and adaptability in a dynamic environment.
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Job Summary
Apollo.io is a leading AI-native go-to-market solution trusted by over 500,000 companies globally.
The Product Advocate role requires handling customer inquiries across digital and voice channels to resolve technical issues.
Candidates must demonstrate extreme ownership, move with focus and urgency, and learn voraciously to drive productivity.
Matching Summary
Match Score: 75
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Apollo.io is seeking a Product Advocate in Mexico City to deliver exceptional customer support through strong product knowledge and communication skills. The role requires at least two years of experience in tech customer support, alongside problem-solving and adaptability in a dynamic environment.
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Skills & Requirements
Must-have
2 years entry-level tech support experience
Full English fluency required
Troubleshoot complex customer issues
Manage SLAs and CSAT metrics
Proficiency with ticketing systems
Nice-to-have
Background in SaaS or technology roles
Experience analyzing customer feedback
Familiarity with Jira and Salesforce
Basic programming knowledge
REST API integration familiarity
Key Requirements
Minimum 2 years in tech customer support
Residency in Mexico City required
Strong problem-solving and communication skills
Data science or engineering degree considered for experience waiver