Advisory Solution Consultant (itom) - Us Federal Dod Community
ServiceNow
Washington, United States
Remote
It operations management suite
Technical and customer service domain expertise
Customer discovery workshops
You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value
Job Summary
You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value.
Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation.
In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.
Matching Summary
You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value.
Skills & Requirements
Must-have
IT Operations Management suite
technical and customer service domain expertise
customer discovery workshops
demonstrate the solution
align to business value
gather customer feedback
translate technical capabilities into business benefits
innovative ideas and feedback
public, customer and marketing events
Nice-to-have
lifelong learner
building trustful business relationships
customer-centric attitude
consultative mindset
market trends and competitive analysis
Key Requirements
US Federal DoD Community
Top Secret clearance preferred
Prior military experience preferred
Experience supporting Federal Government Agencies
Experience with Public or Private Cloud, Machine Learning, AIOps
Scripting knowledge is a plus
Experience installing, configuring, customizing and integrating technologies
Ability to create and influence enterprise architectures