Duty Manager

Hotel Chadstone Melbourne MGallery

Pathumthani, Thailand
On-site
Oversee front office operations
Handle guest needs and complaints
Lead and train team members
Oversee and manage Front Office operations to ensure service excellence, while effectively handling guest needs, issues, and complaints

Job Summary

  • Oversee and manage Front Office operations to ensure service excellence, while effectively handling guest needs, issues, and complaints.
  • Lead, train, and supervise team members to maintain high performance, professionalism, and service standards.
  • Ensure compliance with safety, security, and hotel policies, and take charge of emergency and crisis situations effectively.

Matching Summary

Oversee and manage Front Office operations to ensure service excellence, while effectively handling guest needs, issues, and complaints.

Skills & Requirements

Must-have

  • Oversee Front Office operations
  • Handle guest needs and complaints
  • Lead and train team members
  • Coordinate with hotel departments
  • Ensure safety and security compliance

Nice-to-have

  • Ability to speak other languages
  • Basic understanding of local languages

Key Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience
  • Excellent English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter