Consumer Support, Support Consultant

Zillow Group

United States
Base: $21.60 - $34.60 hourly (ca, ct, md, ma, nj, ...
Fully remote
Customer service experience
Experience with support channels
Proficiency in microsoft office
As a Consumer Support Consultant on the Consumer Support team, you’ll join a collaborative group that helps move Zillow’s mission forward by supporting people who use our real estate products every day

Job Summary

  • As a Consumer Support Consultant on the Consumer Support team, you’ll join a collaborative group that helps move Zillow’s mission forward by supporting people who use our real estate products every day.
  • Respond to all Consumers within assigned service levels and take ownership of resolving customer issues.
  • Zillow is honored to be recognized among the best workplaces in the country.

Matching Summary

As a Consumer Support Consultant on the Consumer Support team, you’ll join a collaborative group that helps move Zillow’s mission forward by supporting people who use our real estate products every day.

Salary

Base: $21.60 - $34.60 hourly (CA, CT, MD, MA, NJ, NY, WA, DC); $20.60 - $32.80 hourly (CO, HI, IL, MN, NV, OH, RI, VT); Bonus/Equity: eligible for equity awards; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service experience
  • Experience with support channels
  • Proficiency in Microsoft Office
  • Excellent problem-solving skills
  • Experience with AI LLMs
  • Flexible schedule with weekend availability

Nice-to-have

  • Passionate about satisfying customers
  • Adapt quickly to changes
  • Resourceful and savvy with searches
  • Experience in real estate/advertising/internet/media

Key Requirements

  • At least two years' experience in customer service
  • Previous experience in Salesforce, Zendesk, or other CRM software
  • Attention to detail for documentation

Work Rights

Not specified

Tailored Resume

Cover Letter