ファンクションコンサルタント（カスタマーサービス/チェンジマネジメント） - ソング本部

Accenture

Remote
Remote
Customer contact point and field service transformation
Ai, data, and iot driven business reform
Cx/ex design and field service re-design
Accenture is seeking a Function Consultant specializing in Customer Service and Change Management, responsible for end-to-end business transformation in customer interactions and field services. The role involves designing and implementing operational changes, leveraging AI and data to enhance customer and employee experiences

Job Summary

  • Drive end-to-end business transformation across all customer touchpoints and field service areas, from ideation to implementation and adoption.
  • Collaborate with experts to drive business structure reform based on AI, data, and IoT, and re-design CX/EX and field service operating models.
  • Aim to become a specialist capable of designing the entire service business through transformation across customer touchpoints and on-site operations, regardless of industry.

Matching Summary

Match Score: 85

Accenture is seeking a Function Consultant specializing in Customer Service and Change Management, responsible for end-to-end business transformation in customer interactions and field services. The role involves designing and implementing operational changes, leveraging AI and data to enhance customer and employee experiences.

Skills & Requirements

Must-have

  • Customer contact point and field service transformation
  • AI, data, and IoT driven business reform
  • CX/EX design and field service re-design
  • End-to-end business transformation
  • CRM and knowledge base utilization
  • Field service operations re-design
  • Salesforce, ServiceNow, Dynamics platform experience

Nice-to-have

  • Proactive and growth-oriented mindset
  • Open-minded and accepting of diverse values
  • Team player focused on customer value

Key Requirements

  • Management experience (project/team lead)
  • Consulting experience in strategy, business, or technology
  • Experience in organizational change, talent development, or change management
  • Experience in digital CX design or CRM implementation
  • Experience in FMS implementation or field service DX

Work Rights

Not specified

Tailored Resume

Cover Letter