The Therapy Support Consultant delivers ongoing phone support to patients receiving CPAP and other sleep therapies to ensure compliance and successful long-term treatment
Job Summary
The Therapy Support Consultant delivers ongoing phone support to patients receiving CPAP and other sleep therapies to ensure compliance and successful long-term treatment.
This role involves troubleshooting patient issues, processing orders, maintaining accurate patient records, and generating reports for government clients and referring physicians.
Air Liquide Healthcare Australia is committed to diversity and inclusion, fostering an engaging environment that supports innovation and success.
Matching Summary
The Therapy Support Consultant delivers ongoing phone support to patients receiving CPAP and other sleep therapies to ensure compliance and successful long-term treatment.
Skills & Requirements
Must-have
Outbound and inbound phone support
Customer service and telesales experience
CPAP therapy knowledge
Data entry in ERP and CRM systems
Strong communication and interpersonal skills
Ability to troubleshoot customer issues
Excellent computer literacy
Nice-to-have
Ability to prioritise tasks autonomously
Experience with Microsoft and Google applications
Organisational skills
Ability to write routine reports
Team collaboration under leadership
Key Requirements
At least 1 year sales or customer service experience