Customer Service Agent - Hardship

656

Melbourne, Victoria, Australia
Not specified; not specified; access to everyday s...
1 year contact centre experience
Strong verbal and written communication skills
Ability to work across multiple systems
The role involves providing critical assistance to customers navigating financial stress and vulnerability through respectful and compliant support

Job Summary

  • The role involves providing critical assistance to customers navigating financial stress and vulnerability through respectful and compliant support.
  • Employees will handle inbound and outbound interactions across Voice, Email, Chat, and SMS channels to progress appropriate hardship outcomes.
  • The company offers an unlimited mental health and well-being platform along with access to everyday savings on various brands.

Matching Summary

The role involves providing critical assistance to customers navigating financial stress and vulnerability through respectful and compliant support.

Salary

Not specified; Not specified; Access to everyday savings and mental health platform

Skills & Requirements

Must-have

  • 1 year contact centre experience
  • Strong verbal and written communication skills
  • Ability to work across multiple systems

Nice-to-have

  • Previous Collections or Hardship experience
  • Vulnerability-aware communication style
  • Compassionate problem-solving approach

Key Requirements

  • At least 1 year of contact centre experience
  • Australian based role
  • High standards of written accuracy

Work Rights

Australian based role

Tailored Resume

Cover Letter