This role manages customer maintenance dashboards, oversees payment facilitation for third-party contractors via SAP and Coupa, and coordinates stock availability and forecasting of TASKI machines and spare parts
Job Summary
This role manages customer maintenance dashboards, oversees payment facilitation for third-party contractors via SAP and Coupa, and coordinates stock availability and forecasting of TASKI machines and spare parts.
The position ensures seamless communication across departments and acts as the central liaison for all matters relating to TASKI spare parts, equipment, service breakdowns, and maintenance queries.
Key responsibilities include responding to customer service pricing requests within 24 hours, managing service/repair requests from various customer portals, and liaising with the Accounts Payable team for timely vendor payments.
Matching Summary
This role manages customer maintenance dashboards, oversees payment facilitation for third-party contractors via SAP and Coupa, and coordinates stock availability and forecasting of TASKI machines and spare parts.
Skills & Requirements
Must-have
Manage customer maintenance dashboards
Oversee payment facilitation via SAP and Coupa
Coordinate stock availability and forecasting
Provide technical and administrative support
Respond to customer service pricing requests within 24 hours
Manage service, repair, and maintenance requests from customer portals
Nice-to-have
Seamless communication across departments
Central liaison for TASKI parts and equipment
Minimize customer impact during out of stock situations
Proactively alert the business to risks
Key Requirements
Minimum 5 years' hands on experience with SAP and Coupa
Strong technical knowledge of spare parts management
Proficiency in Microsoft Excel (above average capability)