Customer Service Representative

BP Business Service Centre Asia Sdn Bhd

Not specified; not specified; life + health insura...
Hybrid
Proven customer service experience
Excellent english communication skills
Crm software proficiency
You will serve as the primary point of contact for customers, resolving inquiries via phone, email, and chat to ensure a positive experience

Job Summary

  • You will serve as the primary point of contact for customers, resolving inquiries via phone, email, and chat to ensure a positive experience.
  • The role requires demonstrating strong analytical thinking to identify root causes of issues and provide effective solutions aligned with company policies.
  • BP offers a diverse and unified team culture with benefits including life and health insurance, medical care packages, and various development opportunities.

Matching Summary

You will serve as the primary point of contact for customers, resolving inquiries via phone, email, and chat to ensure a positive experience.

Salary

Not specified; Not specified; Life and health insurance, medical care package included

Skills & Requirements

Must-have

  • Proven customer service experience
  • Excellent English communication skills
  • CRM software proficiency
  • Analytical thinking and problem-solving
  • Conflict management abilities

Nice-to-have

  • Agility core practices application
  • Business process improvement mindset
  • Commercial acumen understanding
  • Creativity and innovation in service
  • Sustainability awareness commitment

Key Requirements

  • Experience in business service center environment
  • High level of emotional intelligence
  • Ability to manage workload under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter