Analyst, Service Desk

HIGH AIM CLASSES

Gurugram, India
On-site
Desktop hardware support
Operating systems and applications
Troubleshoot system problems
AHEAD is seeking an Analyst for their Service Desk team in Gurugram, India, to provide support for desktop hardware, operating systems, and applications. The company emphasizes a culture of belonging and values diverse perspectives while promoting digital transformation for enterprises

Job Summary

  • Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications.
  • Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment.
  • AHEAD prioritizes creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.

Matching Summary

Match Score: 85

AHEAD is seeking an Analyst for their Service Desk team in Gurugram, India, to provide support for desktop hardware, operating systems, and applications. The company emphasizes a culture of belonging and values diverse perspectives while promoting digital transformation for enterprises.

Skills & Requirements

Must-have

  • desktop hardware support
  • operating systems and applications
  • troubleshoot system problems
  • end user problems
  • manage user accounts
  • desktop maintenance

Nice-to-have

  • culture of belonging
  • diversification and enrichment of ideas
  • empower everyone to speak up

Key Requirements

  • limited desktop maintenance
  • research and develop solutions
  • operational policies
  • information assurance requirements

Work Rights

Not specified

Tailored Resume

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