Incident And Escalation Specialist

ATR (Airbus/Leonardo)

Romania
Hybrid
Major incident management
Shopfloor support
End-user-computing knowledge
Manage critical tickets likely to breach standard SLA and coordinate technical teams during total outages

Job Summary

  • Manage critical tickets likely to breach standard SLA and coordinate technical teams during total outages.
  • Monitor availability of Tailored Devices and create Business Impact Reports during and after critical disruptions.
  • Offers a competitive salary, multiple bonuses, private medical plan, access to wellness, and a hybrid work policy.

Matching Summary

Manage critical tickets likely to breach standard SLA and coordinate technical teams during total outages.

Skills & Requirements

Must-have

  • Major Incident Management
  • Shopfloor Support
  • End-User-Computing knowledge
  • Industrial IT hardware understanding

Nice-to-have

  • Resilience under pressure
  • Clear communication skills

Key Requirements

  • Experience in incident and crisis management

Work Rights

Not specified

Tailored Resume

Cover Letter