Rr-0259369 - Associate Manager Infrastructure Services

DXC Technology Australia & New Zealand

Chennai, TN, United States
Global team leadership
Itil service management
Incident and request management
Lead, mentor, and develop a global team of Service Desk Analysts, owning workforce management and daily operations

Job Summary

  • Lead, mentor, and develop a global team of Service Desk Analysts, owning workforce management and daily operations.
  • Own incident, request, and knowledge management end-to-end, ensuring SLA/OLA adherence and transparent reporting.
  • Partner with engineering and platform teams to improve monitoring, alerting, and service reliability, while enforcing security and compliance.

Matching Summary

Lead, mentor, and develop a global team of Service Desk Analysts, owning workforce management and daily operations.

Skills & Requirements

Must-have

  • Global team leadership
  • ITIL Service Management
  • Incident and Request Management
  • Knowledge Base Management
  • ITSM platform administration
  • 24x7 follow-the-sun operations

Nice-to-have

  • Scripting and automation exposure
  • High-growth environment experience
  • Multilingual support experience

Key Requirements

  • 7-10+ years IT support/service desk experience
  • 3-5+ years global lead/manager role experience
  • ITIL Foundation required
  • Familiarity with security/compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter