Customer Service Manager

WeWork

Onsite
5+ years hospitality or retail experience
2+ years management experience leading teams
Bachelor's degree in business or related field
This role involves owning the member experience across a portfolio of 2-4 buildings while ensuring global standards are met

Job Summary

  • This role involves owning the member experience across a portfolio of 2-4 buildings while ensuring global standards are met.
  • The manager is responsible for driving membership retention, improving Net Promoter Scores, and acting as the final decision maker on policies.
  • Candidates must lead teams through coaching and development plans while managing building-level operational expenses and vendor escalations.

Matching Summary

This role involves owning the member experience across a portfolio of 2-4 buildings while ensuring global standards are met.

Skills & Requirements

Must-have

  • 5+ years hospitality or retail experience
  • 2+ years management experience leading teams
  • Bachelor's degree in Business or related field
  • Strong verbal and written communication skills
  • Project management and business operations experience

Nice-to-have

  • Experience with Medallia escalation process
  • Ability to embrace change in fast-paced environment
  • Background in enterprise client relationships
  • Integrity, dependability, and compassion
  • Open-minded attitude and collaborative spirit

Key Requirements

  • Bachelor's Degree required
  • 5+ years relevant industry experience
  • 2+ years team management experience
  • Proficiency in English
  • Availability to work onsite

Work Rights

Not specified

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