Consumer Relations Advisor (vietnamese)

Procter & Gamble (P&G)

Manila, Philippines
Onsite
Consumer support and engagement
Product knowledge and troubleshooting
Communication via phone, email, chat
Plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat

Job Summary

  • Plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat.
  • Addresses consumer inquiries, provides information about products and services, and resolves basic issues efficiently and effectively.
  • Collaborates with team members to identify opportunities for process improvements and provide actionable recommendations based on data analysis and observed trends.

Matching Summary

Plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat.

Skills & Requirements

Must-have

  • Consumer support and engagement
  • Product knowledge and troubleshooting
  • Communication via phone, email, chat
  • Data analysis and trend identification
  • Process improvement recommendations

Nice-to-have

  • Consumer-centric attitude
  • Collaborative team environment
  • Passion for consumer goods industry
  • Fast-paced environment adaptability

Key Requirements

  • Dual fluency in English and Vietnamese
  • Willing to work onsite
  • Monday to Friday work schedule
  • APAC shift availability

Work Rights

Not specified

Tailored Resume

Cover Letter