Supervisor Complaint Handling

Abbott

Alameda, CA, United States
Base: $100,000.00 – $200,000.00; bonus/equity: not...
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Minimum 4 years quality experience
Experience in regulated environment
Leading non-exempt employees
** Abbott is seeking a Supervisor for their Complaint Handling team in Alameda, CA, responsible for overseeing the evaluation and closure of customer complaints related to diabetes care products. The ideal candidate should have experience in quality management within a regulated environment, strong leadership skills, and a commitment to compliance and efficiency. **

Job Summary

  • The role involves direct supervision of non-exempt employees evaluating and closing customer complaint cases for Abbott Diabetes Care products.
  • Candidates must ensure all complaint evaluations and closures meet regulatory expectations and are ready for corporate and FDA audits.
  • The position offers access to career development, free medical coverage, a high employer contribution retirement plan, and tuition reimbursement.

Matching Summary

Match Score: 75

** Abbott is seeking a Supervisor for their Complaint Handling team in Alameda, CA, responsible for overseeing the evaluation and closure of customer complaints related to diabetes care products. The ideal candidate should have experience in quality management within a regulated environment, strong leadership skills, and a commitment to compliance and efficiency. **

Salary

Base: $100,000.00 – $200,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Minimum 4 years quality experience
  • Experience in regulated environment
  • Leading non-exempt employees
  • Complaint investigation knowledge
  • FDA audit readiness maintenance

Nice-to-have

  • Strong cross-functional collaboration
  • Ability to work autonomously
  • Trend identification skills
  • Process improvement mindset

Key Requirements

  • Bachelor's Degree or equivalent
  • 4+ years related quality experience
  • Previous complaint investigation experience
  • Regulated environment background

Work Rights

Not specified

Tailored Resume

Cover Letter