Service Quality Executive - Expression Of Interest
CUSHMAN & WAKEFIELD
Singapore, Singapore
Analyze service incident data
Provide training to representatives
Develop targeted coaching sessions
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary
Job Summary
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.
Provide comprehensive training to Customer service representatives and develop targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Bonus for referring friends Career development and a promote from within culture An organisation committed to Diversity and Inclusion.
Matching Summary
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.
Skills & Requirements
Must-have
Analyze service incident data
Provide training to representatives
Develop targeted coaching sessions
Streamline processes for service delivery
Nice-to-have
Promote from within culture
Commitment to Diversity and Inclusion
Enhance customer experience
Key Requirements
Diploma holder in any disciplinary
Prior experience in contact center environment
Familiar with contact center performance standards