Customer Service Representative

Yosemite Veterinary Hospital

Albuquerque, NM, United States
Competitive pyy; performance bonuses available; no...
Not specified (assumed to be in-person based on the nature of the role)
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Yosemite Veterinary Hospital is seeking a Customer Service Representative (CSR) to enhance client experiences by managing appointments, handling communications, and supporting the medical team. The ideal candidate will possess strong communication skills and customer service experience, preferably in a veterinary or healthcare setting

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, updating patient records, and processing billing transactions using practice management systems.
  • The company offers competitive pay, performance bonuses, 401(k) matching, health benefits, and tailored development programs for team growth.

Matching Summary

Match Score: 85

Yosemite Veterinary Hospital is seeking a Customer Service Representative (CSR) to enhance client experiences by managing appointments, handling communications, and supporting the medical team. The ideal candidate will possess strong communication skills and customer service experience, preferably in a veterinary or healthcare setting.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Prior customer service experience in veterinary or healthcare
  • Demonstrate empathy with upset clients
  • Strong organizational skills for busy periods
  • Ability to lift up to 40 pounds
  • Promote current promotions and campaigns

Key Requirements

  • High school diploma or equivalent work experience
  • Basic proficiency with scheduling software and online platforms
  • Excellent communication and active listening skills

Work Rights

Not specified

Tailored Resume

Cover Letter