Guest Assistant - Amanoi

Aman

Amanoi, Vietnam
Base: not specified; bonus/equity: year-end bonus;...
Fully remote
Guest check-in and check-out
Handling guest inquiries and complaints
Coordination with hotel departments
A Guest Assistant is responsible for handling and assisting with all guest needs, while also supporting management in achieving the goals of the Front Office Department

Job Summary

  • A Guest Assistant is responsible for handling and assisting with all guest needs, while also supporting management in achieving the goals of the Front Office Department.
  • At Aman Group, we believe that our colleagues are at the core of our success and offer a range of benefits to support both personal and professional growth across existing and upcoming destinations.
  • If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.

Matching Summary

A Guest Assistant is responsible for handling and assisting with all guest needs, while also supporting management in achieving the goals of the Front Office Department.

Salary

Base: Not specified; Bonus/Equity: Year-end Bonus; Benefits: Competitive Remuneration Package, PTI Health Care Package, 12 Annual Leave Days, Aman Global Complimentary Night Program

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handling guest inquiries and complaints
  • Coordination with hotel departments
  • Property management system familiarity
  • Flexible working hours including weekends
  • Upholding guest confidentiality

Nice-to-have

  • Proactive guest service
  • Multilingual skills including Chinese/Korean
  • Strong problem-solving skills
  • Professional and friendly demeanor
  • Experience in luxury hospitality

Key Requirements

  • Previous guest-facing experience
  • Fluency in English
  • Ability to work flexible hours
  • Commitment to guest confidentiality

Work Rights

Not specified

Tailored Resume

Cover Letter