The Senior Director, Global Crm Ai Capabilities Lead
Johnson & Johnson
Raritan, New Jersey, United States of America
Base: $178,000 to $307,050 usd; bonus/equity: elig...
Hybrid
Global crm ai strategy
Ai-enabled operating model
Customer engagement processes
The Senior Director, Global CRM AI Capabilities Lead defines and governs the global strategy, standards, and AI-enabled operating model for CRM capabilities across multiple regions
Job Summary
The Senior Director, Global CRM AI Capabilities Lead defines and governs the global strategy, standards, and AI-enabled operating model for CRM capabilities across multiple regions.
This role ensures that CRM serves not only as a system of record but as an intelligent system of engagement, insight, and business impact by integrating AI-driven intelligence and automation.
Key responsibilities include defining global AI strategy for CRM, owning AI-enabled workflows, creating data requirements, driving adoption, and managing the CRM AI roadmap.
Matching Summary
The Senior Director, Global CRM AI Capabilities Lead defines and governs the global strategy, standards, and AI-enabled operating model for CRM capabilities across multiple regions.
Salary
Base: $178,000 to $307,050 USD; Bonus/Equity: Eligible for long-term incentive program; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, 401(k), paid time off
Skills & Requirements
Must-have
Global CRM AI strategy
AI-enabled operating model
Customer engagement processes
Data requirements for AI
Responsible AI governance
Nice-to-have
Inclusive work environment
Patient-centric innovation
Cross-functional collaboration
Executive facilitation skills
Key Requirements
10+ years pharmaceutical/biotech experience
M.S. in AI Product Management, Data Science, or Advanced Analytics
Experience integrating AI/automation into commercial workflows
Experience operating in data-regulated environments