Especialista De Centro De Ayuda Digital

Tigo Media

Nicaragua
**
2+ years web solution experience
Html wordpress basic architecture
Adobe illustrator photoshop skills
** Tigo Media is seeking a Digital Help Center Specialist to enhance the customer experience through optimized digital self-service platforms. The ideal candidate will have experience in web solutions and design, with a focus on creating user-friendly digital content. **

Job Summary

  • The role focuses on designing and optimizing self-service digital platforms like help centers, bots, and WhatsApp to improve customer autonomy.
  • You will analyze bot metrics such as containment and satisfaction rates to propose and implement continuous improvements.
  • Tigo Nicaragua offers a culture of innovation and change where employees can participate in challenging projects that transform lives.

Matching Summary

Match Score: 75

** Tigo Media is seeking a Digital Help Center Specialist to enhance the customer experience through optimized digital self-service platforms. The ideal candidate will have experience in web solutions and design, with a focus on creating user-friendly digital content. **

Skills & Requirements

Must-have

  • 2+ years web solution experience
  • HTML WordPress basic architecture
  • Adobe Illustrator Photoshop skills
  • Advanced Excel PowerPoint proficiency

Nice-to-have

  • Intermediate English language skills
  • Creative digital experience design
  • Data-driven continuous improvement mindset

Key Requirements

  • Degree in Graphic Design or Engineering
  • Minimum 2 years relevant experience
  • Proficiency in HTML and WordPress

Work Rights

Not specified

Tailored Resume

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