🇵🇱 Customer Onboarding Specialist

Edrone Ltd

Kraków, Poland
Base: 6,500-8,000 pln gross; bonus/equity: commiss...
On-site
B2b saas customer experience
Polish and english language skills
Analytical data interpretation
Edrone Ltd is seeking a Customer Onboarding Specialist in Kraków, Poland, responsible for helping clients realize the value of their product from day one. The ideal candidate should have experience in B2B/SaaS customer support, be proactive, and possess strong analytical skills

Job Summary

  • The primary mission is to ensure clients realize the real value of the product from their first day by guiding them through initial steps.
  • Employees will support customers in Polish and English, manage onboarding integrations, and analyze reasons for churn during the onboarding phase.
  • The role offers a competitive salary of 6500–8000 PLN gross plus commissions, along with benefits like Multisport cards and private medical care.

Matching Summary

Match Score: 85

Edrone Ltd is seeking a Customer Onboarding Specialist in Kraków, Poland, responsible for helping clients realize the value of their product from day one. The ideal candidate should have experience in B2B/SaaS customer support, be proactive, and possess strong analytical skills.

Salary

Base: 6500-8000 PLN gross; Bonus/Equity: Commissions included; Benefits: Multisport card, LuxMed private healthcare, English lessons, Hedepy psychological support, gym access

Skills & Requirements

Must-have

  • B2B SaaS customer experience
  • Polish and English language skills
  • Analytical data interpretation

Nice-to-have

  • Proactive ownership mindset
  • Upsell opportunity identification
  • eCommerce marketing knowledge

Key Requirements

  • Experience in B2B or SaaS environments
  • Ability to think analytically and interpret data

Work Rights

Not specified

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