Customer Success Senior Manager

Salesforce

Melbourne, Australia
Onsite
Customer success senior manager
Ai crm
Complex multi-org customers
This Customer Success Manager, Senior Manager will be aligned to the Energy & Utilities customer segment, responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers

Job Summary

  • This Customer Success Manager, Senior Manager will be aligned to the Energy & Utilities customer segment, responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
  • The Senior Manager is required to integrate multiple products or processes to create effective customer solutions, acting as a primary strategic partner focused on the customer’s business goals.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and this role is key to leading workforce transformation in the agentic era.

Matching Summary

This Customer Success Manager, Senior Manager will be aligned to the Energy & Utilities customer segment, responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.

Skills & Requirements

Must-have

  • Customer Success Senior Manager
  • AI CRM
  • complex multi-org customers
  • drive quantifiable business impact
  • strategic partner
  • Agentic Workflow Design

Nice-to-have

  • growth mindset
  • mentorship
  • AI Governance & Guardrails
  • Root Cause Synthesis
  • Trusted Advisory

Key Requirements

  • Experienced business professional
  • relevant industry expertise
  • Exceptional communication and presentation skills
  • Ability to handle objections
  • Salesforce product certifications are a plus
  • Energy & Utilities Cloud Consultant

Work Rights

Not specified

Tailored Resume

Cover Letter