This leadership role shapes and scales the post-sale customer journey for enterprise and mid-market clients within a fast-growing SaaS environment
Job Summary
This leadership role shapes and scales the post-sale customer journey for enterprise and mid-market clients within a fast-growing SaaS environment.
You will be responsible for driving adoption, retention, expansion, and overall customer value across a complex portfolio while acting as a strategic partner to Sales, Product, Support, and Operations.
The position requires designing scalable programs, refining operating models, and leveraging data and AI tools to improve customer outcomes and team efficiency.
Matching Summary
This leadership role shapes and scales the post-sale customer journey for enterprise and mid-market clients within a fast-growing SaaS environment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Enterprise and mid-market client management
Drive adoption retention and expansion
Translate customer needs into growth
Design scalable programs and operating models
Nice-to-have
Strong operational discipline and leadership
Leverage data and AI tools
High-impact strategic partner role
Hands-on execution capability
Key Requirements
Leadership across multi-tier Customer Success organization