Senior Customer Success Manager I, Rmm - Southeast

Toast

Remote
Zone a: $95,000—$152,000 usd; zone b: $83,000—$133...
Remote
Build multiple layers of relationships
Retain saas revenue
Drive activation and adoption
Serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives

Job Summary

  • Serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives.
  • Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer.
  • Build cross-functional partnerships and collaborate closely to engage customers when necessary.

Matching Summary

Serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives.

Salary

Zone A: $95,000—$152,000 USD; Zone B: $83,000—$133,000 USD; Zone C: $75,000—$120,000 USD; Not specified

Skills & Requirements

Must-have

  • Build multiple layers of relationships
  • Retain SaaS revenue
  • Drive activation and adoption
  • Own customer escalations
  • 6+ years account management experience

Nice-to-have

  • Embrace changes
  • Hungry to build and learn
  • Champion for customers

Key Requirements

  • Mid-Market or Enterprise customer management experience
  • Strong leadership, teamwork, and cross-departmental collaboration skills
  • Strong communication and presentation skills
  • Success operating independently
  • General technical proficiency using software
  • Proven track record of success in meeting and exceeding goals

Work Rights

Not specified

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