As part of the Global Platform Support team, our goal is to ensure Workday delivers an excellent user experience
Job Summary
As part of the Global Platform Support team, our goal is to ensure Workday delivers an excellent user experience.
You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
As part of the Global Platform Support team, our goal is to ensure Workday delivers an excellent user experience.
Skills & Requirements
Must-have
Diagnose and troubleshoot software issues
Collaborate with Engineering teams
Manage incoming case queue
Use Splunk, Kibana, Grafana
Bilingual Japanese and English fluency
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
3+ years of technical support for SaaS
Experience with Workday, Salesforce, JIRA
Experience with Microsoft Office and Google Workspace