Base: $22.64 - $34.48 ph; bonus/equity: not specif...
Fully remote
Strong leadership skills
Excellent communication skills
Call center environment experience
The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction
Job Summary
The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction.
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
A video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.
Matching Summary
The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction.
Salary
Base: $22.64 - $34.48 per hour; Bonus/Equity: Not specified; Benefits: Generous benefits package covering wellness programs
Skills & Requirements
Must-have
strong leadership skills
excellent communication skills
call center environment experience
customer service coordination
problem solving and negotiation
Microsoft Office proficiency
healthcare billing knowledge
Nice-to-have
conflict resolution skills
multi-tasking ability
fast-paced production environment experience
scheduling and workload coordination
technical issue resolution
telephony platform utilization
Key Requirements
Demonstrated proficiency in EPIC
Knowledge of medical billing and insurance regulations
Two to three years customer service or call center experience