Workforce Manager

UOB United Overseas Bank Limited

Bangkok, Thailand
Not specified
Analyze historical data and trends
Develop short-term tactical forecasts
Lead end-to-end scheduling process
UOB United Overseas Bank Limited is seeking a Workforce Manager to oversee workforce planning, forecasting, scheduling, and performance monitoring for its contact center in Bangkok, Thailand. The ideal candidate should possess strong analytical skills and experience in workforce management, with a focus on continuous improvement and collaboration across departments

Job Summary

  • UOB is a leading bank in Asia with a global network spanning more than 80 years.
  • The role involves analyzing historical data to forecast staffing needs and improve forecast accuracy for the Contact Centre.
  • Candidates will lead the end-to-end scheduling process ensuring optimal coverage across all channels and operating hours.

Matching Summary

Match Score: 85

UOB United Overseas Bank Limited is seeking a Workforce Manager to oversee workforce planning, forecasting, scheduling, and performance monitoring for its contact center in Bangkok, Thailand. The ideal candidate should possess strong analytical skills and experience in workforce management, with a focus on continuous improvement and collaboration across departments.

Skills & Requirements

Must-have

  • Analyze historical data and trends
  • Develop short-term tactical forecasts
  • Lead end-to-end scheduling process
  • Track KPIs such as service level
  • Provide daily weekly monthly reports

Nice-to-have

  • Support implementation of automation
  • Collaborate with Operations MIS stakeholders
  • Drive improvements in intraday management
  • Identify opportunities to streamline WFM processes

Key Requirements

  • Experience in workforce planning and forecasting
  • Knowledge of contact centre scheduling methodologies
  • Proficiency in performance monitoring and KPI tracking

Work Rights

Not specified

Tailored Resume

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