Competitive salary; not specified; comprehensive b...
Hybrid
Fm enquiries across phone, email, digital
Resolve complaints and feedback
Monitor and meet kpis, slas
This role supports the smooth delivery of all aspects of service to our strategic key account customers
Job Summary
This role supports the smooth delivery of all aspects of service to our strategic key account customers.
Manage and respond to FM enquiries across phone, email, and digital channels, resolving complaints and feedback at first contact or escalating appropriately.
What we offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked.
Matching Summary
This role supports the smooth delivery of all aspects of service to our strategic key account customers.
Salary
Competitive Salary; Not specified; Comprehensive Benefits
Skills & Requirements
Must-have
FM enquiries across phone, email, digital
Resolve complaints and feedback
Monitor and meet KPIs, SLAs
Collaborate with internal teams
Clear and confident communication skills
Strong time management and multitasking
Nice-to-have
Friendly, supportive team environment
Continuous service improvement contribution
Familiarity with large corporate clients
Key Requirements
Experience in fast-paced environments
B2B customer service experience
Familiarity with FM operations (desirable)
Familiarity with large corporate clients (desirable)