Operations Coordinator

adidas AG

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On-site
Consumer support & issue resolution
Process returns, replacements, claims
Product & brand guidance
Diagnose issues, provide clear solutions, and follow up to ensure full resolution for consumers

Job Summary

  • Diagnose issues, provide clear solutions, and follow up to ensure full resolution for consumers.
  • Manage all interactions in the CRM system with accuracy and timeliness, escalating complex cases as needed.
  • Identify recurring issues and propose improvements to processes or FAQs, while participating in continuous learning opportunities.

Matching Summary

Diagnose issues, provide clear solutions, and follow up to ensure full resolution for consumers.

Skills & Requirements

Must-have

  • Consumer Support & Issue Resolution
  • Process returns, replacements, claims
  • Product & Brand Guidance
  • Capture consumer feedback and trends
  • Case Management in CRM system
  • Ensure company policies and compliance
  • Maintain high service standards

Nice-to-have

  • Propose process improvements
  • Participate in trainings and workshops
  • Lead automation roadmap

Key Requirements

  • Experience in consumer support and issue resolution
  • Proficiency in CRM systems
  • Understanding of company policies and compliance guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter