Seamless, personalized, and memorable guest journey
Aman Rosa Alpina is seeking a Guest Relations Agent to provide personalized and memorable experiences for guests in a luxury hotel setting. The ideal candidate will have a background in high-end hospitality, strong emotional intelligence, and fluency in both English and Italian
Job Summary
You will be the main point of contact for our guests, ensuring their journey—from pre-arrival to departure—is seamless, personalized, and memorable.
Act as a proactive host/hostess, curating the stay in details.
Handle feedback or complex requests with grace, emotional intelligence, and immediate problem-solving skills.
Matching Summary
Match Score: 85
Aman Rosa Alpina is seeking a Guest Relations Agent to provide personalized and memorable experiences for guests in a luxury hotel setting. The ideal candidate will have a background in high-end hospitality, strong emotional intelligence, and fluency in both English and Italian.
Skills & Requirements
Must-have
ambassador of the Aman spirit
primary point of contact for guests
seamless, personalized, and memorable guest journey
anticipate wishes and build genuine connections
curating the stay in details
handle feedback with grace and emotional intelligence
Nice-to-have
storyteller and a host
surprise and delight moments
immaculate grooming
genuine passion for hospitality
Key Requirements
Proven experience in Guest Relations or Front Office
5-star luxury hotel or high-end boutique property experience