Rotating shifts (7pm-7am, monday-friday, including weekends)
After hours field operations support
Real-time jeopardy management
Technician query response
The After Hours Optimiser role at nbn involves overseeing field operations during non-standard hours, ensuring customer needs and technician safety are prioritized. The position requires experience in planning or scheduling within a large operational context, particularly in telecommunications
Job Summary
You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
You will also support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.
Matching Summary
Match Score: 85
The After Hours Optimiser role at nbn involves overseeing field operations during non-standard hours, ensuring customer needs and technician safety are prioritized. The position requires experience in planning or scheduling within a large operational context, particularly in telecommunications.