Operations Experience Manager

Home Depot

Quincy, MA, US
Base: $45,500 - $73,500; bonus/equity: not specifi...
Order fulfillment execution
Inbound freight processes
Shrink action plans implementation
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
  • This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while coaching and training associates on company policies, safety procedures, and customer service.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.

Salary

Base: $45,500 - $73,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Order Fulfillment execution
  • Inbound freight processes
  • Shrink Action Plans implementation
  • Manager on Duty functions
  • Customer service and sales floor coaching
  • Safety procedures and hazard correction

Nice-to-have

  • Champion GET culture
  • Voice of the Associate initiatives
  • Talent planning input
  • Big box retail leadership

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter