This role leads Quality and Health, Safety, and Environment within a regional Customer Operations Team to ensure conformity with internal processes and external regulations
Job Summary
This role leads Quality and Health, Safety, and Environment within a regional Customer Operations Team to ensure conformity with internal processes and external regulations.
The engineer acts as the primary contact for internal and external customers, providing coaching on quality processes, investigations, and regulatory guidance.
Responsibilities include triaging issues, managing region-specific KPIs like SDF and CSAT, and promoting a Zero Defect and Zero Harm culture.
Matching Summary
This role leads Quality and Health, Safety, and Environment within a regional Customer Operations Team to ensure conformity with internal processes and external regulations.
Skills & Requirements
Must-have
Civil Aerospace processes knowledge
EASA Part 145 regulatory application
Problem Resolution tools experience
Lean Six Sigma DMAIC/8D application
Cross-functional team influence
Nice-to-have
Zero Defect culture promotion
Coaching and mentoring investigators
Track record in favorable circumstances
Customer focus and feedback management
Key Requirements
Familiarity with Civil Large Engine products
Experience in Quality and Safety performance management