Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets requiring advanced technology and high reliability
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets requiring advanced technology and high reliability.
The role involves answering help desk calls, resolving issues within service levels, and creating knowledge base articles to improve first call resolution.
This position offers a standard Monday to Friday schedule with a 9 am to 6 pm Central shift and requires providing high quality customer advice and assistance.
Matching Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets requiring advanced technology and high reliability.
Skills & Requirements
Must-have
IT support for Windows-based environments
Help Desk and Call Center experience
Troubleshooting computer and printer problems
Knowledge of Active Directory and Office 2010/2016
Customer service orientation
Time management and multitasking skills
Ability to communicate clearly verbally and written
Nice-to-have
Ability to learn and adapt to new technologies
Team environment collaboration
Self-motivated with strong work ethic
Experience with virtualization tools like VMWare
Support for iPhones and Samsung mobile devices
Key Requirements
Associates degree in Computer Science or related field
2-4 years IT experience or equivalent combination
2 years in IT service role supporting Windows environments
Ability to provide after-hours support as requested