Queue Coordinator (qc1) (government)

Attjobs Com Mx

Columbia, Maryland, US
Base: $39,800 - $72,300 yearly; bonus/equity: not ...
Monitor dedicated ticket queues
Prioritize and assign tickets
Ensure sla maintenance
The Queue Coordinator will perform activities associated with the management of dedicated ticket queues, including prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met

Job Summary

  • The Queue Coordinator will perform activities associated with the management of dedicated ticket queues, including prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
  • This position requires office presence a minimum of 5 days per week and is only located in Columbia, Maryland.
  • Joining our team comes with amazing perks and benefits including Medical/Dental/Vision coverage, a 401(k) plan, and tuition reimbursement.

Matching Summary

The Queue Coordinator will perform activities associated with the management of dedicated ticket queues, including prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

Salary

Base: $39,800 - $72,300 yearly; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401(k), Tuition Reimbursement, PTO, Paid Parental Leave, etc.

Skills & Requirements

Must-have

  • Monitor dedicated ticket queues
  • Prioritize and assign tickets
  • Ensure SLA maintenance
  • Office presence 5 days/week

Nice-to-have

  • Passionate about work
  • Committed to shared values
  • Dedicated to customer mission

Key Requirements

  • Two years customer service/help desk/NOC experience
  • TS/SCI with polygraph clearance

Work Rights

TS/SCI with polygraph clearance

Tailored Resume

Cover Letter