Repair And Service- Sr. Customer Service Representative

ManualUSA

Not specified; not specified; benefits include hea...
5+ years of related experience
Strong product knowledge
Excellent negotiation skills
The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring expectations are accurately determined and met

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring expectations are accurately determined and met.
  • This role influences gross profit by negotiating sale and purchase prices within parameters and adjusting non-contract pricing based on competition.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring expectations are accurately determined and met.

Salary

Not specified; Not specified; Benefits include healthcare, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • 5+ years of related experience
  • Strong product knowledge
  • Excellent negotiation skills
  • Multi-tasking and time management
  • Order entry via multiple channels

Nice-to-have

  • Ability to guide less experienced staff
  • Relationship building with customers
  • Process improvement mindset
  • Quality and safety awareness

Key Requirements

  • High school diploma or GED
  • Five (5) or more years of related experience

Work Rights

Not specified

Tailored Resume

Cover Letter