The Service Coordinator will manage the service workflow and technician efficiency for 24/7 AV operations, overseeing the complete repair lifecycle from intake to release
Job Summary
The Service Coordinator will manage the service workflow and technician efficiency for 24/7 AV operations, overseeing the complete repair lifecycle from intake to release.
Key responsibilities include work order management, shop flow dispatch, service-parts integration, repair documentation, and technician liaison to maximize shop throughput and minimize vehicle downtime.
This role requires 24/7 support availability, including on-call duties, and involves managing hazardous materials and waste streams according to safety and environmental regulations.
Matching Summary
The Service Coordinator will manage the service workflow and technician efficiency for 24/7 AV operations, overseeing the complete repair lifecycle from intake to release.
Skills & Requirements
Must-have
Manage service workflow and technician efficiency
Oversee complete repair lifecycle
Maintain optimal service throughput
Ensure technician support with parts and information
Minimize vehicle downtime
Handle 24/7 support coverage
Maintain perfect inventory accuracy
Nice-to-have
Exposure to cutting-edge AV technology
Experience in a highly regulated environment
Balance operational efficiency with security standards
Key Requirements
High school diploma or equivalent
2+ years experience as Service Writer, Advisor, or Dispatcher
2+ years experience with Shop Management Systems (SMS) or Fleet Management Systems
Experience managing high-value or sensitive inventory
Proven track record of maintaining high fleet availability