Customer Success Manager - Apac

Harkett

Kuala Lumpur, Malaysia
Customer relationship management
Cross-functional collaboration
Saas product adoption
The Global Customer Success team engages every customer to ensure significant value throughout their Workday journey

Job Summary

  • The Global Customer Success team engages every customer to ensure significant value throughout their Workday journey.
  • The Customer Success Manager will drive adoption, share best practices, and develop strategic goals to maximize product value.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, supporting employee growth and meaningful work.

Matching Summary

The Global Customer Success team engages every customer to ensure significant value throughout their Workday journey.

Skills & Requirements

Must-have

  • Customer relationship management
  • Cross-functional collaboration
  • SaaS product adoption
  • Issue resolution and escalation
  • Executive level engagement

Nice-to-have

  • Fluency in Mandarin
  • Empathy and integrity culture
  • Fast-paced sales cycle experience
  • Problem solving and organization skills

Key Requirements

  • 3+ years customer facing experience
  • 2+ years executive level collaboration
  • Experience in SaaS enterprise software
  • Experience with commercial processes and tools

Work Rights

Not specified

Tailored Resume

Cover Letter