Product Operations Specialist

GoodLeap

Roseville, CA, United States
On-site
Heloc post-approval operations
Closing steps completion
Heloc closing accuracy
The Product Operations Specialist is responsible for post-approval HELOC operations at GoodLeap ensuring that all closing steps are completed successfully, HELOCs are closed correctly, and recordings are properly executed

Job Summary

  • The Product Operations Specialist is responsible for post-approval HELOC operations at GoodLeap ensuring that all closing steps are completed successfully, HELOCs are closed correctly, and recordings are properly executed.
  • This role also provides day-to-day operational support for a digital HELOC product, covering account verification, vendor issue resolution, customer dispute management, and customer inquiry response and will involve communicating directly with borrowers to drive issue resolution.
  • From pre-launch through sustained product growth, the Product Operations Specialist will serve as a key enabler of continuous improvement, identifying areas that can be further optimized and leading the related change management efforts.

Matching Summary

The Product Operations Specialist is responsible for post-approval HELOC operations at GoodLeap ensuring that all closing steps are completed successfully, HELOCs are closed correctly, and recordings are properly executed.

Skills & Requirements

Must-have

  • HELOC post-approval operations
  • Closing steps completion
  • HELOC closing accuracy
  • Recording execution
  • Vendor issue resolution
  • Customer dispute management
  • Customer inquiry response

Nice-to-have

  • AI-powered applications
  • Continuous improvement
  • Change management efforts
  • Seamless execution
  • Streamlined payment and operations

Key Requirements

  • Experience with HELOC operations
  • Experience with notarization
  • Experience with booking
  • Experience with recording
  • Experience with SOP development

Work Rights

Not specified

Tailored Resume

Cover Letter