$115,236 to $230,065; not specified; eligible for ...
Not specified
Global customer success team leadership
Drive user/usage growth and retention
Design customer success operating model
S&P Global Mobility is seeking a Head of Customer Success for the Planning Solutions team, responsible for driving customer value, product adoption, and long-term relationships within a global context. The ideal candidate will have extensive experience in client-facing roles and a strong background in managing diverse teams, with a focus on transformation and strategic growth
Job Summary
Lead the Global Customer Success Team to unlock value across the entire customer journey, build long‑term user relationships, and deliver impactful client outreach and engagement.
Scale, manage, and develop a global team of Customer Success Managers (CSMs) and client‑facing professionals, fostering a culture of accountability, continuous learning, and a client‑first mindset.
Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.
Matching Summary
Match Score: 85
S&P Global Mobility is seeking a Head of Customer Success for the Planning Solutions team, responsible for driving customer value, product adoption, and long-term relationships within a global context. The ideal candidate will have extensive experience in client-facing roles and a strong background in managing diverse teams, with a focus on transformation and strategic growth.
Salary
$115,236 to $230,065; Not specified; Eligible for additional S&P Global benefits
Skills & Requirements
Must-have
Global Customer Success Team leadership
Drive user/usage growth and retention
Design Customer Success operating model
Manage global client-facing teams
Collaborate with Business and Sales leaders
Drive product adoption and platform migration
Nice-to-have
Transformational leadership capabilities
Client-centric mindset
Culturally aware and effective leader
Analytical and insight-driven approach
Highly collaborative working style
Key Requirements
10+ years client-facing experience
5+ years managing client-facing teams
Experience leading global transformations
Strong understanding of customer success principles