Fm Service Desk Coordinator

JOHNSON CONTROLS

Competitive salary; generous leave; comprehensive ...
Hybrid
Manage and respond to fm enquiries
Resolve complaints and feedback
Monitor and meet kpis, slas
Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships

Job Summary

  • Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
  • Manage and respond to FM enquiries across phone, email, and digital channels, resolving complaints and feedback at first contact or escalating appropriately.
  • We offer a competitive salary, generous leave, comprehensive benefits including a pension plan, and extensive career development opportunities.

Matching Summary

Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.

Salary

Competitive Salary; Generous Leave; Comprehensive Benefits

Skills & Requirements

Must-have

  • Manage and respond to FM enquiries
  • Resolve complaints and feedback
  • Monitor and meet KPIs, SLAs
  • Collaborate with internal teams
  • B2B customer service experience

Nice-to-have

  • Proactive communicator
  • Passion for customer service
  • Operational excellence
  • Friendly, supportive team environment
  • Solution-oriented approach

Key Requirements

  • Experience in fast-paced environments
  • Familiarity with FM operations (desirable)
  • Experience with large corporate clients (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter