Senior Manager, It Service Management

132

Base salary not specified; cash-based incentive pr...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management to lead ITSM governance, incident management, and continuous improvement initiatives, ensuring adherence to ITIL best practices. The ideal candidate will possess extensive experience in IT operations and governance, with a strong understanding of SOX compliance and a focus on data-driven leadership

Job Summary

  • The role involves owning and governing the ITSM practice design aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and partnering with compliance teams on improvements.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate eligibility for a 401(k) plan with company matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to lead ITSM governance, incident management, and continuous improvement initiatives, ensuring adherence to ITIL best practices. The ideal candidate will possess extensive experience in IT operations and governance, with a strong understanding of SOX compliance and a focus on data-driven leadership.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident and Change Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity

Nice-to-have

  • ITIL certification preferred
  • Experience leading large-scale modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnership with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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