Customer Care Agent

KONE

Sharjah, United Arab Emirates
Callout handling
Inbound customer queries
Outbound customer calls
KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency

Job Summary

  • KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.
  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • KONE is proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Matching Summary

KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.

Skills & Requirements

Must-have

  • Callout handling
  • Inbound customer queries
  • Outbound customer calls
  • Customer satisfaction survey
  • English and Arabic fluency

Nice-to-have

  • Collaborative working culture
  • Employee engagement focus
  • Ethical business practices
  • French language proficiency

Key Requirements

  • Bachelor’s Degree holder or equivalent
  • Minimum two years customer service experience
  • Excellent communication skills
  • Excellent customer management skills
  • Excellent IT skills

Work Rights

Not specified

Tailored Resume

Cover Letter