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WPP is seeking a ServiceNow Product Owner to lead the transformation of its ServiceNow platform in Chennai, India. The ideal candidate will be responsible for implementing a standardized, AI-enabled service model, focusing on minimizing legacy complexity and enhancing service management capabilities.
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Job Summary
This role is accountable for the end-to-end transformation of ServiceNow at WPP.
You will lead a full reset of the platform, moving from a fragmented, legacy implementation to a clean, standardized, out-of-the-box aligned environment designed for an AI-enabled service model.
The objective is to establish a next-generation service capability, leveraging virtual agents, automation, and agentic AI to significantly reduce manual intervention, improve service quality, and enable scalable operations globally.
Matching Summary
Match Score: 75
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WPP is seeking a ServiceNow Product Owner to lead the transformation of its ServiceNow platform in Chennai, India. The ideal candidate will be responsible for implementing a standardized, AI-enabled service model, focusing on minimizing legacy complexity and enhancing service management capabilities.
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