Partner closely with Product Owners, Business and Product Support teams to ensure applications meet regulatory requirements, are audit-ready, and are supported effectively throughout their lifecycle
Job Summary
Partner closely with Product Owners, Business and Product Support teams to ensure applications meet regulatory requirements, are audit-ready, and are supported effectively throughout their lifecycle.
Key responsibilities include maintaining Application Portfolio accuracy, producing annual or periodic scorecards/metrics, overseeing user access reviews, managing SOP documents, and ensuring deployment/release readiness.
Participate in high-impact incident bridges, support audits (SOX and sponsor), and ensure DR and backup testing are completed and documented.
Matching Summary
Partner closely with Product Owners, Business and Product Support teams to ensure applications meet regulatory requirements, are audit-ready, and are supported effectively throughout their lifecycle.
Skills & Requirements
Must-have
Application Portfolio Management
ITIL principles
Regulatory requirements
Audit readiness
Incident and problem management
Disaster recovery preparedness
Nice-to-have
Excellent communicator
Challenge and negotiate stakeholders
Customer satisfaction focus
Strong problem-solving mindset
Key Requirements
Bachelor’s/Master degree in computer science, Information Technology, or related field
12+ years of experience in IT service management
Proven experience in implementing and optimizing various systems and solutions
Strong understanding of regulated environments and compliance requirements
Experience with application support, change management, and incident management
SQL, Cloud Technologies (Azure/AWS), Project Management, Service Ownership, Product Support